Account & privacy

Delete your GESTIA account

You can request permanent deletion of your GESTIA account and associated personal data, whether or not you still have access to the app.

Account deletion is permanent. Please save any documents you want to keep before proceeding.

Option 01 · In the app

Delete your account in GESTIA

  1. Open the GESTIA app and sign in.
  2. Go to Profile.
  3. Select Delete Account.
  4. Review the information and confirm your request.

Once the deletion process is completed, you will no longer be able to access your account or documents.

Option 02 · Without the app

Request deletion by email

If you cannot access GESTIA, have uninstalled it, or prefer to request deletion outside the app, email us from the address associated with your account.

Email:[email protected]

Suggested subject: GESTIA Account Deletion Request

Request account deletion

We may need to verify account ownership before processing an email request. Do not send passports, completed forms or other sensitive documents unless specifically requested through a secure process.

What will be deleted?

When your account is deleted, GESTIA removes the account and associated data that are no longer needed for a legal obligation, including:

  • Your GESTIA account and profile information.
  • Saved form drafts and answers.
  • Generated PDFs, document previews and your My Documents library.
  • Push notification tokens and account-linked notification preferences.
  • Other account-linked operational data that are not legally required to be retained.

Before deleting: Download any unlocked PDFs you need to keep. Account deletion cannot be used to recover documents later.

What information may be retained?

We may retain limited purchase, accounting and transaction records where required to comply with Spanish tax, accounting or other legal obligations. Such records are not retained to keep your GESTIA account active or to restore your deleted documents.

Accounting documentation is generally subject to a six-year retention requirement under Spanish commercial law, although other legal requirements may apply in particular cases.

Backups and restoration

GESTIA uses server backups retained for up to seven days. Deleted information may remain temporarily in backup copies until those copies expire. If a backup is restored, deletion safeguards must prevent previously deleted accounts and their associated documents from becoming active again.

What happens to purchases?

Deleting your GESTIA account removes access to your GESTIA document library. It does not automatically reverse a purchase or create a refund. Purchases made through Apple In-App Purchase or Google Play Billing remain subject to applicable store processes and consumer rights.

Need help?

For questions about deletion, privacy or a deletion request, contact [email protected]. GESTIA is operated by Mariana Shytikova, an autónoma established in Spain.

Read our Privacy Policy for more information about personal data and your rights.