GESTIA · Payments
Payments & Refunds
How payments work in GESTIA, what a purchase unlocks, how government fees are treated, and what to do if there is a technical problem with a purchased document.
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1. How payments work
GESTIA is designed so that payment is requested only after the document preparation process has completed successfully.
Step 1
Complete the guided form.
Step 2
GESTIA prepares the corresponding PDF.
Step 3
Review the protected preview where available.
Step 4
Pay to unlock access to the prepared document.
A successful purchase unlocks access to the document that has already been prepared. Payment is not intended to start a new document-generation attempt.
Important
The preview may be watermarked, privacy-masked or otherwise protected. It is not the downloadable original PDF. After the required purchase or entitlement is confirmed, the unlocked document becomes available through GESTIA.
2. Apple App Store and Google Play payments
Digital purchases made in the GESTIA mobile application are processed using the payment system applicable to the platform: Apple In-App Purchase on iOS and Google Play Billing on Android.
Apple or Google processes the payment transaction under its own applicable terms and payment policies. GESTIA does not receive or store your full payment-card details.
After a valid purchase is confirmed, GESTIA records the information necessary to recognise the purchase, provide the relevant entitlement or document access, prevent duplicate fulfilment, provide support and maintain legally required financial records.
3. Government fees are separate
Any Spanish government fee, tax, tasa, administrative charge or other amount payable to a public authority is separate from the price charged for GESTIA’s service.
If GESTIA displays information about a government fee, that information is provided for guidance and does not mean that the fee has been paid to the relevant authority through GESTIA.
GESTIA payment ≠ government payment
Paying for a GESTIA document or service does not pay a Spanish government fee and does not constitute submission of your application to a public authority.
4. Prices, credits and promotional offers
The price and the item or access being purchased are shown before you confirm a transaction. The price presented by the relevant app store may include applicable taxes and may vary by country, currency or store rules.
Where GESTIA offers credits, bundles, discounts or promotional offers, the applicable conditions are displayed with the offer. Promotional availability may be limited by time, account, territory or other stated conditions.
Unless explicitly stated otherwise, GESTIA purchases do not include fees charged by Spanish public authorities or other third parties.
5. Problems with a purchased document
If you have completed a purchase but the unlocked document cannot be accessed, the file is technically corrupted, or the document contains a generation error caused by GESTIA, contact us at [email protected].
Please provide enough information for us to identify the affected purchase or document. Do not send passwords or unnecessary identity-document information by email.
We may investigate the generation record and, where technically appropriate, restore access, correct the technical problem or provide another remedy consistent with applicable law and the rules of the relevant app store.
6. Refunds
Purchases made through Apple In-App Purchase or Google Play Billing are subject to the applicable store’s payment and refund procedures. Depending on the platform and circumstances, a refund request may need to be submitted directly to Apple or Google.
If you believe a purchased GESTIA document is technically defective, inaccessible after payment, or was incorrectly generated because of a GESTIA technical error, contact [email protected]. We will investigate the issue and explain the available resolution.
Nothing on this page excludes or restricts a refund, remedy or other right that cannot lawfully be excluded under applicable consumer law.
7. Consumer rights
These payment terms are intended to operate together with mandatory consumer-protection rights that may apply to you. If applicable law grants you rights that cannot be waived or limited by contract, those rights remain unaffected.
GESTIA’s service concerns document preparation and access to digital content. Purchase of the GESTIA service does not guarantee that a public authority will accept an application, grant a visa or residence status, issue an NIE, approve a procedure or reach any particular administrative decision.
For the general conditions governing use of GESTIA, please also read the Terms of Service.
8. Payment support
If you need help with a GESTIA purchase, document unlock or technical payment issue, contact:
GESTIA Support Mariana Shytikova Email: [email protected] Spain
For information about how personal information connected with purchases is processed, see the Privacy Policy.