GESTIA help

Help Center

Practical guidance for using GESTIA – from choosing a language and procedure to preparing, unlocking and using your document.

Find the right help

Account

Account & sign-in

Use your GESTIA account to keep your document work associated with you. If you cannot access your account, contact support and describe the issue without sending your password.

Language

Choose your language

GESTIA guidance is available in Spanish, English, Russian, Ukrainian, Romanian, French, German and Polish. Official Spanish forms remain in Spanish.

Procedures

Choose a procedure

Select the Spanish administrative or immigration procedure you need. GESTIA explains the relevant information and guides you through the preparation flow.

Forms

Complete the guided questions

Answer the guided questions carefully. Review the information before document preparation, especially names, identification details, dates and addresses.

Documents

PDF & My Documents

After successful preparation, GESTIA creates the official-source Spanish PDF and shows a protected preview. Once your prepared PDF is unlocked, you can find it in My Documents, where you can view, save, share or print it

Payments

Unlock a prepared document

Payment unlocks the PDF that has already been prepared; it does not start a new document generation. Government fees or tasas are separate from the GESTIA service price.

Document workflow

  • Review your answers

    Check the information you entered before continuing.

  • GESTIA prepares the PDF

    The server prepares the official-source Spanish form using the information supplied through the guided flow.

  • Check the protected preview

    Confirm that the document has been prepared before deciding whether to unlock it.

  • Unlock the same document

    After a successful purchase, access is granted to the already-prepared PDF.

  • Use your document

    View, save, share or print the unlocked PDF as needed.

Something went wrong?

If a purchased document is inaccessible, technically corrupted or contains a generation error caused by GESTIA, contact [email protected]. Include enough information to identify the issue, but do not email passwords, full payment-card details or unnecessary identity documents.

For purchase and refund information, see Payments & Refunds. For account removal, see Delete Your Account.

Important: GESTIA helps with document preparation but is not a Spanish government authority and does not provide legal advice or guarantee an administrative outcome.