GESTIA Support
How can we help?
Find assistance with your account, procedures, Spanish forms, prepared PDFs, payments and privacy requests.
Account & sign-in
Help with registration, signing in, password access and your GESTIA profile.
- Response within 24-48 hours
Procedures & forms
Questions about finding a procedure, choosing a form or using the guided form experience.
- Available: Mon-Fri, 9AM-6PM (GMT+2)
PDF & My Documents
Help when a prepared document cannot be opened, accessed or appears to contain a technical generation problem.
- 5,000+ active members
Payments & unlocks
Questions about Apple or Google purchases, document access after payment, credits or technical payment issues.
- Available: Mon-Fri, 9AM-6PM (GMT+2)
Delete your account
You can delete your GESTIA account from Profile → Delete Account. If you cannot access the app, see the web instructions.
- 5,000+ active members
Privacy & personal data
Questions about how GESTIA processes personal information or requests relating to your privacy rights.
- Available: Mon-Fri, 9AM-6PM (GMT+2)
Still need help?
Email GESTIA Support at [email protected]. Please describe the issue and, where relevant, the affected procedure, document or purchase. Do not send your password or unnecessary identity-document information by email.
About GESTIA: GESTIA is an independent document-preparation and informational service. It is not a Spanish government authority, does not provide legal advice and cannot guarantee the outcome of an administrative or immigration procedure. GESTIA helps you prepare documents; submission to the relevant authority remains your responsibility.